Question 1

What cities do you serve?

Accepted Answer

We serve San Francisco, San Mateo, Oakland and surrounding areas.

Question 2

How much do you charge?

Accepted Answer

The cost varies depending on what needs to be cleaned and the state of the home or office. We typically charge $176 to $217 for a 1BR, 1BA home and $217 to $257 for a 2BR, 2BA. First time cleanings are generally a little more expensive.

Question 3

Cancellations

Accepted Answer

We request cancellations or rescheduling notice two business days in advance. Cancellations or rescheduling one business day ahead is charged $30. Same day cancellations are charged the full price of the scheduled cleaning.

Question 4

Will you send different people to my place?

Accepted Answer

We will always try to send the same home cleaning team to your place since they would be familiar with you and your needs. If there is a scheduling problem we would only send another house cleaner team with prior notice.

Question 5

What supplies do you use?

Accepted Answer

The supplies we use are listed in our Product Recommendation list. They are more expensive than their toxic peers, but we use them because the human and environmental health cost is lower. We look for supplies that are non-toxic, bio-degradable and effective.

Question 6

Is Greenforce a franchise?

Accepted Answer

No, the owners are the managers or cleaners in the business. All owners work in the business. We have a single office in San Francisco.

Question 7

What about gratuities?

Accepted Answer

Our housekeeping teams are not expecting gratuities but would be happy to receive them if you choose.

Question 8

Do you take credit cards?

Accepted Answer

Yes, we take most major credit cards including Amex.

Question 9

Do I Have To Be Home When Greenforce Cleans?

Accepted Answer

This is your option. You may give us a key to be safely stored- always with “double-blind” security. Only the local owner and/or office manager can access the client key safe. Teams are given the keys for when an appointment is scheduled, and must turn these back in to management when they’re done. These keys are returned to the lock box until the next cleaning appointment.

Question 10

Do You schedule a specific Time for My House Cleaning Appointment?

Accepted Answer

Greenforce will schedule a specific day and time for your house cleaning within a 10 minute window plus or minus. Take that Comcast.

Question 11

What If I Accidentally Lock Greenforce Out on My Cleaning Day?

Accepted Answer

Just as with cancellation fees, lock-out will incur a full charge since our home cleaners time is already booked. Most of our clients either provide us a key or hide one on the premises on cleaning day if they can not be home.

Question 12

Do I Need to Provide House Cleaning Equipment or Supplies?

Accepted Answer

We provide all cleaning solutions and state-of-the-art equipment, so you never need to worry about replenishing your supply for our maids. You can see the cleaning products we use HERE. If you have special house cleaning products you want the team to use, please be sure to discuss this with the Office in advance, so that we can properly instruct the team.